Tuesday, December 31, 2013

Basics Relating To Quality Management Systems

By Marcia Marks


quality management systems or QMS can be defined as a collection of business processes aimed at meeting certain goals. QMS entails establishment of organisational structure and responsibilities, qualities manual, procedures, policies resources and many other aspects of a company or business entity. In contrast to the earlier systems which focused on predictable outcomes, current systems emphasise on group cooperation and dynamics. In addition the present century employs transparency and sustainability in the various initiatives.

A QMS process is an organisational element whereby compliance and certification are can only attained when given processes are clearly defined. Examples of such processes include calibration, production planning, and order processing, internal audit, corrective and preventive action. The most widely recognised QMS regimes of all time, the ISO 9000 employs quality, sustainability and their integration. Other QMS like Natural Step put emphasis on sustainability issues with the assumption that challenges will be minimised by transparency, systematic thinking, documentation and discipline.

There are many industries for which the use of QMS plays a vital role. These systems are widely used for medical equipment to ensure safety and efficacy to the satisfaction of clients. Manufacturers of medical devices have the responsibility of using good judgement coming up with their quality systems. Design, production and distribution in a business entail key elements that have to be strictly applied. Such include product acceptance, validating processes, personnel training and qualification and control of purchasing and documentation.

It is necessary to conduct research on the business environment before designing a QMS. Organisations rely on their customers and therefore should strive to understand client needs and expectations. A rapid response to market opportunities results in increased market share and revenue. In an effort to promote customer satisfaction, a company is able to increase effectiveness in the use of resources. This eventually leads to enhanced customer loyalty.

Unity of purpose and direction in an organisation is made possible through creative leadership. Good leadership enhances communication and understanding between the different members of an organisation. As a result, the needs of financiers, customers, suppliers and employees are all put into consideration.

A desired outcome is better achieved when resources are managed as a process. With this in place, there will be better accountability and responsibility. In addition, it also makes it possible to evaluate consequences and risks of activities on all interested parties. The process approach also leads to the organisation being able to identify interfaces of essential activities.

The system approach to management requires identification, understanding and managing interrelated processes as a system. This provides confidence to interested parties with regard to effectiveness, consistency and efficacy of the organisation. Such a system leads to continual improvement of the system through evaluation and measurement.

Quality management systems must always use facts in the decision making process. All the available data on various processes in a firm must be properly collected, analysed and interpreted. The data should be used to guide the changes in the firm.




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